General | Top
Q: What is my username/password?
A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here
Q: How do I update my contact information?
A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Q: Can you provide an overview of the agenda?
A: ILTA>ON begins in the afternoon for Australia Eastern Standard Time and moves across the globe bringing sessions to Pacific Daylight Time. Additional networking sessions will be available throughout. The updated agenda can be found here
Q: Will we be able to chat with registrants?
A: Yes. You will be able to chat during education sessions, on the track chat feed, and in networking sessions to demonstrate thought leadership and subject matter expertise.
Q: How can I receive continuing education credits (PMP, CLE, CISSP, etc) for my attendance?
A: You may request a Certificate of Attendance from our Education Team (firstname.lastname@example.org) to self-report your attendance to your certification agency.
Q: I missed a live session that is not scheduled for re-broadcast. How can I watch the session?
A: Educational Sessions and Business Partner Master Classes will be recorded and added to the track library. You can access the library from the All Tracks list under the Tracks menu.
Q: How can I sort or filter the Solution Center list?
A: The Solution Center will have keyword feature search capabilities for types and names, as well as the ability to view sponsors alphabetically or by sponsorship level.
Contacts / Connections | Top
Q: How do I find other members?
A: Click the “Attendee Directory” link found in the site footer. The Directory lets you search for other users based on:
- First and/or last name
- Company/Institution name
- Email address
Switch to the “Advanced Search” tab to refine your search results by:
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.
Communities / Discussions | Top
Q: What tracks do I already belong to?
A: Go to “Tracks” in the main navigation bar. Select “My Tracks” to view the communities you currently belong to. You are automatically linked to all tracks associated with your registration type.
Q: How long will the recordings for the sessions be available?
A: You have access to all the recordings for 30 days after ILTA>ON closed. We are currently evaluating access going forward and will announce plans by the end of September, including an update to this FAQ.
Q: How do I join/subscribe to a track and the affiliated discussion group?
A: Click on “Tracks” in the main navigation and click on “All Tracks” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options: Real Time, Daily Digest, No Email.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
Q: How do I leave a track or unsubscribe from a discussion?
A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire track community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: From the appropriate track page, click on the "Add" button next to "Latest Discussion Posts". From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: Can I search for posts across all the tracks?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".
Q: How do I see a listing of all of the posts to a specific track?
A: Locate the track you are interested in viewing from the all tracks page. Click through the track landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Q: Where can I find the recording or slide deck for a presentation?
A: All recordings and handouts for a presentation can be found in the track library for the associated track. You can also select the Search Session Recording
option under the Tracks Menu.
- Click the All Tracks list, or My Tracks if it is a track you are following.
- Choose Recorded Sessions & Resources tab, where you will see a list of folder contents on the right.
- Highlight the one you would like to look at, and click the View button.
The recording can be found after the description text, with the handouts posted as we receive them and linked beneath the recording. We post these every day after the session, when available.
Tech | Top
Q: How will ILTA>ON appear on a mobile device?
A: The ILTA platform is built on a responsive design, so it adjusts to computer, tablet, and mobile devices.
Q: Is there a preferred web browser?
A: The experience is best viewed using Google Chrome; Safari is not currently supported. We discourage connection via a cellphone; it is best viewed on a tablet or larger device. Should a cellphone be the only device, please download the Google Chrome App for the iPhone/Android for best experience.
Q: What is the platform?
A: Our platform is built on Higher Logic with integrations of Higher Logic Event, Zoom, and VoiceVoice.
Q: I don't see the business partner logos on the Solutions Center page, just the sponsorship levels.
A: AdBlockPlus (and likely other ad blockers) prevents the logos from showing. Set your ad blocker to allow https://on20.iltanet.org.
Q: How do I download the Zoom Client?
1. Go to www.zoom.us/download for the install for Zoom client.2. Select the Zoom Client for Meetings that matches your Operating System3. Open the package for your target Download Folder.
Q: How do I resolve Join Meetings Issues in Zoom?
To resolve issues regarding the zoom downtime and expiring of current cookies/cache, you must perform the following to help you continue:
1. You can simply open the zoom link in an incognito window from chrome and the Link will open correctly.
2. To permanently fix it, head to zoom.us (or your corresponding Country's URL)
in your browser.
3. Go to the lock next to your URL in your browser and select Cookies
3. Select Zoom.us (or your corresponding Country's URL)
4. Select Remove
from the menu
5. Refresh the Page
Business Partners | Top
Q: Our staff have email logins. Will they need a password to access ILTA?
A: The same login they use for our www site will give them access to the event site. If they have forgotten their pasword they should go through the password reset option on our main site prior to the event itself so they are assured they can login.
Q: Has our staff been prompted with login information to access their profile?
A: Yes, everyone registered was sent a Welcome to ILTA message as well as a Welcome to ILTA>ON message. If they have forgotten their pasword they should go through the password reset option on our main site prior to the event itself so they are assured they can login.
Q: How do the Business Partners' "Chat with Us" links work?
A: We anticipate that most Business Partners will use it as a staffed video chat. It is possible to turn off the video if they prefer audio only.
Q: Will there be a direct link created for each individual company page?
A: Yes, the page is structured: https://on20.iltanet.org/on20/solutions/<companyname>.
Q: Will attendees who visit our booth jump right into the chat that's in progress? How do we do separate chat for EACH attendee that joins the booth?
A: They will jump right into the chat. You can choose to use the breakout rooms feature (or waiting room feature) in Zoom by changing your Zoom settings.
Q: How do I request connections with others at the conference so I can message them?
A: The best way to find people to request contact is from: 1) The Attendees tab of any track you are a member of or 2) the discussion thread of any track you are a member of.
For the first one click on Tracks> select a track> click Attendees. Then you can click “Add as Contact” on those people. For the second one, you hover over their picture in a discussion thread (once those get going) and can Add as Contact from there.
Q: Have all registrants opted in to receive communications from vendors?
A: All registrants whose email addresses are included on the registration list have opted-in to receiving communications from our partners. This opt-in is GDPR and CCPA-compliant. Anyone who did not opt-in to having their email address shared only has their name and postal information.
Q: What email communication from Business Partners to the registered attendees is permitted?
A: Business Partners are allowed to utilize the registration lists provided to reach out to members in advance of the event. We encourage you to limit outreach to one message per participant a week prior to the event, and one a week after.
Please remember to include the tagline, "Support an Official ILTA>ON Sponsor," in your subject line so registrants know the email is sent from a trusted ILTA>ON sponsor.
Q: When someone requests to connect, what email domain will the email be coming from?
Q: What is the Press Briefing Room?
A: It is a repository for press information.
Q: Will Business Partners receive the media list?
A: The Press list is not public. Please visit the Press room during the event to speak one to one.
Q: Will the press releases we submitted in the forms before be automatically uploaded to the Press Room or do we have to submit them again?
A: They will be automatically uploaded.
Q: How many people are in each watercooler group?
A: The Watercooler chats will host a maximum of 9 people per conversation. If there are additional people wanting to chat about the same topic, they will be rolled into a different conversation group.
Q: Where is the social media feed and how do I participate?
A: We have a social media wall located at https://on20.iltanet.org/home#social
that is pulling posts from from Twitter, Vimeo, and YouTube using our hashtag. We encourage you to use the hashtag #ILTAsOnIt if you make social media posts throughout the conference.
Q: This feels more like a bunch of web pages as opposed to an interactive conference - how is ILTA driving traffic to the vendors?
A: ILTA>ON has featured content, educational and interactive small group and large group sessions and interactive socials, and connection opportunities for all attendees throughout the conference. We also remind guests regularly (for example, in our ILTAHUB introductory video) to visit the Solutions Center. We have broadcast notifications, and speakers in the varying educational sessions encourage attendees to visit the solution center (just as we do in an in-person event). Business Partners who will be happiest with their results from this conference will come in with a strategy. They'll engage in Education Sessions and corresponding Track Discussion Threads, showcase their expertise and will offer recommendations to challenges members face to become trusted advisors, and they'll build genuine connections with contacts they add to their ILTANET work. Just like at an in-person conference, it's important to be proactive in driving traffic to your own booth.